Terms & Conditions

Terms & Conditions Effective Date: 15/04/2026 Company: ADSCALE ZEN DIGITAL Website: adscalezendigital.in Platform: ADSCALE ZEN DIGITAL – WhatsApp & Business Automation Platform 1. Acceptance of Terms By accessing, registering for, or using the ADSCALE ZEN DIGITAL website, platform, APIs, integrations, or related services, you agree to be bound by these Terms & Conditions. If you do not agree with these Terms, you should not access or use our services. 2. Service Overview ADSCALE ZEN DIGITAL provides technology solutions for business communication and automation, which may include: - WhatsApp API and messaging integrations - Sending and receiving business messages - Campaign management - Workflow automation - Chatbot and automation flows - Contact management - Message templates - API and third-party integrations - Business communication tools - Analytics and reporting features - Technical support and setup assistance Our platform provides technology and automation capabilities. Message delivery, account approval, availability, and functionality may depend on third-party platforms, APIs, network providers, and applicable policies. 3. User Responsibilities By using our services, you agree to: - Provide accurate and up-to-date information - Maintain the security of your account - Keep your login credentials confidential - Use the platform only for lawful purposes - Obtain required consent before contacting individuals - Follow applicable privacy, communication, and advertising laws - Avoid spam, fraud, abuse, or misleading communications - Comply with applicable third-party platform policies You are responsible for all activities performed through your account. 4. WhatsApp, Meta and Messaging Compliance If you use WhatsApp, Meta, or any other third-party messaging integration through our platform, you are responsible for complying with the applicable policies and requirements of those services. Users must follow applicable: - WhatsApp Business policies - Meta Platform policies - Messaging and opt-in requirements - Anti-spam requirements - Applicable laws and regulations You must not use our platform for: - Unsolicited or abusive messaging - Spam or excessive messaging - Phishing or scams - Fraudulent or deceptive communication - Illegal activities - Unauthorized financial schemes - Counterfeit or prohibited products - Any activity prohibited by applicable law or third-party platform policies Violation of these requirements may result in account restrictions, suspension, or termination. ADSCALE ZEN DIGITAL is not responsible for restrictions, suspensions, or bans imposed by Meta, WhatsApp, or other third-party platforms. 5. Account Registration and Access Where account registration is required: - Users must provide accurate information - Users may be required to verify their email address or other account information - Login credentials must be kept confidential - Users must not share unauthorized access to their account - Users must immediately notify us if they suspect unauthorized account access ADSCALE ZEN DIGITAL reserves the right to restrict, suspend, or reject an account where reasonably necessary for security, compliance, fraud prevention, or service protection. 6. Payments and Billing Unless otherwise specified, services may require payment before activation or delivery. Users agree to: - Pay applicable charges for selected services - Review pricing and plan details before purchase - Provide accurate billing information where required - Pay applicable taxes or charges associated with their purchase Prices, plans, features, and service charges may be changed from time to time. Any applicable changes will be communicated or reflected on the relevant service or pricing page where appropriate. 7. Refunds and Cancellations Refunds and cancellations are governed by the applicable refund or cancellation terms associated with the specific service or purchase. Before making a payment, users should carefully review: - Plan features - Pricing - Service scope - Setup requirements - Applicable cancellation conditions - Applicable refund terms Where a service has been activated, configured, delivered, or substantially provided, refund eligibility may be limited according to the applicable refund policy and service terms. 8. Service Availability We aim to maintain reliable and stable services; however, uninterrupted availability cannot be guaranteed. Services may occasionally become unavailable due to: - Scheduled maintenance - Technical issues - Server or hosting problems - Internet or network failures - API interruptions - Third-party service outages - Security incidents - Changes made by external service providers We may perform maintenance, updates, or modifications when necessary to maintain or improve the platform. 9. Limitation of Liability To the maximum extent permitted by applicable law, ADSCALE ZEN DIGITAL will not be responsible for losses or damages arising from circumstances beyond our reasonable control, including: - Message delivery failures - WhatsApp or Meta restrictions - Third-party API failures - Network interruptions - Service downtime - Data loss caused by user actions or external systems - Unauthorized access resulting from compromised credentials - Business interruption - Indirect or consequential losses Users understand that certain platform functionality depends on third-party services and infrastructure. 10. Data Usage and Privacy Information collected and processed through our services is handled in accordance with our Privacy Policy. Users remain responsible for the data and customer information they upload, import, or process through the platform. Users must ensure that they have appropriate authorization and consent to process such information. For more information about how information is handled, please review our Privacy Policy. 11. Account Suspension and Termination ADSCALE ZEN DIGITAL may suspend, restrict, or terminate an account where reasonably necessary, including in cases involving: - Spam activity - Fraudulent activity - Illegal use - Abuse of the platform - Security threats - Policy violations - Misuse of APIs or integrations - Violation of third-party platform requirements - Non-payment of applicable charges Where necessary to protect our platform, users, or third parties, action may be taken without prior notice. Following termination, access to certain services or stored information may no longer be available, subject to applicable legal and contractual requirements. 12. Third-Party Services Our platform may integrate with or rely on third-party services, including: - Meta and WhatsApp services - Google services - Payment providers - Cloud hosting providers - Analytics services - External APIs and software integrations Third-party services are controlled by their respective providers and may have separate terms, policies, pricing, and availability. ADSCALE ZEN DIGITAL is not responsible for changes, outages, restrictions, or policy decisions made independently by third-party providers. 13. Intellectual Property Unless otherwise stated, the platform, website, software, interface, branding, designs, documentation, graphics, and other original materials provided by ADSCALE ZEN DIGITAL are owned by or licensed to ADSCALE ZEN DIGITAL. Users may use the platform only for its intended business purposes and in accordance with these Terms. Unauthorized copying, reproduction, resale, redistribution, reverse engineering, or exploitation of our proprietary materials or technology is prohibited to the extent permitted by applicable law. 14. User Content and Data Users may provide or upload information, content, contacts, messages, templates, media, and other materials while using our services. Users retain their rights in content they own. By using the platform, users grant ADSCALE ZEN DIGITAL the limited permissions reasonably necessary to process and transmit such content for providing the requested services. Users are responsible for ensuring that their content does not violate applicable laws, third-party rights, or platform policies. 15. Modifications to Services ADSCALE ZEN DIGITAL may modify, update, improve, replace, or discontinue certain features or services from time to time. Changes may include: - New or removed features - Technical updates - Pricing changes - Integration changes - Security improvements - Policy updates We will make reasonable efforts to maintain important services, but specific features may change as technology and third-party requirements evolve. 16. Prohibited Activities Users must not use ADSCALE ZEN DIGITAL for activities that are illegal, fraudulent, abusive, deceptive, or prohibited by applicable third-party platform policies. This includes, but is not limited to: - Spam - Phishing - Scams - Fraud - Malware distribution - Identity impersonation - Unauthorized data collection - Illegal financial activities - Harassment or abusive communications - Distribution of prohibited content - Activities intended to bypass platform restrictions We may take appropriate action where prohibited activity is identified or reasonably suspected. 17. Governing Law These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India. Any dispute arising in connection with these Terms or the use of our services shall be subject to the jurisdiction of the appropriate courts in India, subject to applicable law. 18. Changes to These Terms We may update these Terms & Conditions from time to time to reflect changes in our services, technology, legal requirements, or business practices. The updated Terms will be published on our website with the revised effective date where appropriate. Users are responsible for reviewing the Terms periodically. Continued use of the platform after changes are published may constitute acceptance of the updated Terms to the extent permitted by applicable law. 19. Contact Information For questions regarding these Terms & Conditions, please contact us: Company: ADSCALE ZEN DIGITAL Website: adscalezendigital.in Email: support.adscalezen@gmail.com Phone / WhatsApp: 7014763310 20. Final Agreement By accessing or using ADSCALE ZEN DIGITAL services, you acknowledge that: - You have read and understood these Terms & Conditions - You agree to comply with applicable laws and policies - You accept responsibility for your use of the platform - You understand that certain services depend on third-party platforms and integrations - You agree to the applicable payment, refund, privacy, and service terms Important Notice ADSCALE ZEN DIGITAL provides technology and business automation solutions that may integrate with WhatsApp, Meta, Google, payment providers, APIs, and other third-party services. Users are responsible for complying with all applicable third-party policies and legal requirements. Businesses or individuals engaged in spam, phishing, scams, fraud, illegal activities, unauthorized financial schemes, counterfeit products, or other prohibited activities are not permitted to use our platform. Where an account is found to violate these Terms, applicable laws, or third-party platform policies, ADSCALE ZEN DIGITAL may restrict, suspend, or terminate access to the relevant services.