Privacy Policy
Effective Date: 15/04/2027
Company: ADSCALE ZEN DIGITAL
Website: adscalezendigital.in
Platform: ADSCALE ZEN DIGITAL – WhatsApp & Business Automation Platform
1. Introduction
ADSCALE ZEN DIGITAL (“we”, “us”, “our”, or “ADSCALE ZEN DIGITAL”) respects your privacy and is committed to protecting the information you provide while using our website, platform, services, APIs, integrations, and business automation solutions.
This Privacy Policy explains how we collect, use, process, store, protect, and manage information when you access or use our services.
By accessing or using our website or platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with this policy, please discontinue use of our services.
2. Scope of This Policy
This Privacy Policy may apply to:
- Website visitors
- Registered users and customers
- Businesses and organizations using our services
- API users and integrations
- Clients and service users
- Third-party integrations connected to our platform
The information covered by this policy may be collected through:
- Our website
- ADSCALE ZEN DIGITAL platform
- APIs and integrations
- Business communication and automation systems
- Customer support channels
- Other services provided by ADSCALE ZEN DIGITAL
3. Information We May Collect
Depending on how you use our services, we may collect the following information.
3.1 Personal Information
This may include:
- Name
- Email address
- Phone or WhatsApp number
- Business or organization details
- Account and login information
- Information voluntarily provided during registration or support requests
3.2 Technical Information
We may automatically collect certain technical information, such as:
- IP address
- Device type
- Operating system
- Browser information
- Platform usage information
- Log and diagnostic information
- Date and time of access
- Security and performance-related information
3.3 Communication and Business Data
When you use our communication or automation services, information may include:
- Messages processed through connected messaging services
- Contact information uploaded by the user
- Campaign information
- Chat or conversation data
- Automation workflows
- Templates and related business communication data
- Media or files processed through supported integrations
Users are responsible for ensuring that they have the necessary rights, permissions, and consent to process such information.
3.4 Payment Information
When you purchase our services, we may receive transaction and billing information required to process your payment.
Payment card, banking, or other sensitive payment credentials may be processed by third-party payment service providers. We do not intentionally store complete card credentials on our own systems unless specifically stated otherwise.
4. How We Use Information
Information collected through our services may be used for purposes including:
- Creating and managing user accounts
- Providing requested services
- Authentication and account security
- WhatsApp and messaging API integrations
- Message and campaign processing
- Automation and workflow execution
- Customer support
- Service notifications
- Analytics and performance monitoring
- Improving platform functionality
- Troubleshooting and technical support
- Fraud prevention and security
- Compliance with applicable laws and regulations
We do not use personal information for purposes unrelated to providing, maintaining, improving, or securing our services unless permitted or required by applicable law.
5. Customer Data and User Responsibility
Where customers use ADSCALE ZEN DIGITAL to process information belonging to their own customers or contacts, the customer remains responsible for determining the lawful purpose and manner of processing that information.
Users are responsible for:
- Obtaining appropriate consent where required
- Providing legally required notices to their customers
- Uploading only information they are authorized to use
- Following applicable privacy and data protection requirements
- Using customer information responsibly and lawfully
ADSCALE ZEN DIGITAL may process such information on behalf of the customer for the purpose of providing the requested services.
6. Third-Party Services and Integrations
Our platform may integrate with or depend on third-party services, which may include:
- Meta platforms and WhatsApp services
- Google services
- Payment gateways
- Cloud hosting providers
- Analytics and security services
- Other APIs, software, or integration providers
Third-party services operate under their own privacy policies, terms, and conditions.
ADSCALE ZEN DIGITAL does not control the privacy practices of independent third-party providers. Users should review the applicable policies of those services before connecting or using them.
7. WhatsApp, Meta and Messaging Compliance
Users who connect WhatsApp or other messaging services to ADSCALE ZEN DIGITAL are responsible for complying with the applicable policies, terms, and requirements of those platforms.
Users must not use our services for:
- Spam or unsolicited bulk messaging
- Fraud or scams
- Phishing
- Misleading or deceptive communications
- Illegal activities
- Unauthorized financial schemes
- Counterfeit or prohibited products
- Other activities restricted by applicable platform policies or law
Violations may result in suspension, restriction, or termination of access to our services.
Any restrictions, suspensions, or bans imposed by third-party platforms are governed by those platforms and may occur independently of ADSCALE ZEN DIGITAL.
8. Data Security
We take reasonable technical and organizational measures to protect information processed through our services.
Depending on the service and infrastructure involved, security measures may include:
- Access controls
- Authentication mechanisms
- Secure server infrastructure
- Encryption where applicable
- Monitoring and logging
- Security and performance controls
- Regular maintenance and updates
However, no internet-based system or electronic transmission can be guaranteed to be completely secure.
Users are responsible for protecting their account credentials, API credentials, access tokens, and other authentication information.
9. Data Storage and Retention
Information may be stored for as long as reasonably necessary to:
- Provide and maintain our services
- Fulfill contractual or business requirements
- Maintain security and system records
- Resolve disputes
- Meet legal or regulatory obligations
- Improve and maintain platform performance
We may remove or delete information that is no longer required, subject to applicable legal, contractual, technical, or operational requirements.
Certain chat data, logs, media files, or other temporary information may be automatically deleted according to our operational retention practices or the applicable service configuration.
Users should maintain their own backups of important business information where appropriate.
10. Cookies and Tracking Technologies
Our website or services may use cookies and similar technologies for purposes such as:
- Website functionality
- Analytics
- Performance monitoring
- Security
- Understanding user interactions
- Improving user experience
You may manage or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.
11. Payments, Cancellations and Refunds
Payments for ADSCALE ZEN DIGITAL services are subject to the pricing, payment, cancellation, and refund terms applicable to the specific product or service purchased.
Before completing a purchase, users should carefully review the applicable plan details and service terms.
Where a separate refund or cancellation policy applies, that policy will determine refund eligibility.
12. Limitation of Liability
To the extent permitted by applicable law, ADSCALE ZEN DIGITAL shall not be responsible for issues arising from circumstances outside our reasonable control, including:
- Third-party platform outages
- WhatsApp or Meta restrictions
- API or integration failures
- Internet or network interruptions
- Third-party service failures
- Unauthorized access caused by compromised user credentials
- Data loss caused by user actions or third-party systems
- Business interruption or indirect losses
Use of our services involves dependence on internet services, third-party platforms, APIs, and other external systems.
13. User Responsibilities
By using ADSCALE ZEN DIGITAL, users agree to:
- Use the platform lawfully
- Follow applicable privacy and data protection laws
- Obtain required customer consent
- Avoid spam and abusive communications
- Protect account and API credentials
- Provide accurate account information
- Follow applicable third-party platform policies
- Use customer data responsibly
Failure to comply may result in restrictions, suspension, or termination of the account or service.
14. Account Suspension and Termination
ADSCALE ZEN DIGITAL may restrict, suspend, or terminate access where reasonably necessary, including in cases involving:
- Violation of our terms or policies
- Fraudulent or suspicious activity
- Abuse of the platform
- Illegal activities
- Security risks
- Misuse of APIs or integrations
- Violation of applicable third-party platform requirements
Where appropriate, we may take action without prior notice to protect our platform, users, customers, or third-party services.
15. Compliance With Applicable Laws
Users are responsible for complying with all laws and regulations applicable to their business and use of our services, including where relevant:
- Data protection and privacy laws
- Electronic communication laws
- Anti-spam requirements
- Consumer protection requirements
- Advertising and marketing regulations
- Applicable platform policies
ADSCALE ZEN DIGITAL is not responsible for unlawful activities carried out by users through the platform.
16. Children's Privacy
Our services are intended for businesses and general users and are not specifically directed toward children.
We do not knowingly request or collect personal information from children where such collection is prohibited by applicable law.
If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can review the matter and take appropriate action.
17. Changes to This Privacy Policy
We may update or modify this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or business practices.
The updated version will be published on our website with a revised effective date where appropriate.
Users are encouraged to review this Privacy Policy periodically.
Continued use of our services after an update may constitute acceptance of the revised policy to the extent permitted by applicable law.
18. Contact Information
For privacy-related questions, concerns, or requests, you can contact us using the details below:
Company: ADSCALE ZEN DIGITAL
Website: adscalezendigital.in
Email: support.adscalezen@gmail.com
Phone / WhatsApp: 7014763310
19. Final Acknowledgement
By accessing or using ADSCALE ZEN DIGITAL services, you acknowledge that you have had the opportunity to review this Privacy Policy and understand how information may be collected, processed, stored, and used in connection with our services.
Important Notice
ADSCALE ZEN DIGITAL provides technology and business automation solutions that may integrate with third-party communication platforms and services. Users are responsible for complying with the applicable policies and requirements of those platforms.
Our services must not be used for illegal activities, spam, phishing, scams, deceptive practices, unauthorized financial schemes, counterfeit products, or any other prohibited activity.
Where misuse or policy violations are identified, ADSCALE ZEN DIGITAL may restrict, suspend, or terminate access to the relevant services.